FAQs

Orders within the US will be shipped to you in 1-3 business days.

We usually delivered within 3-7 business days. Some orders may arrive sooner.

No Exchanged. You can Return the Item and Apply for Store Credit. Please See Return Policy below.

Return Policy: Thank you for shopping at Mintii. We want you to be satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. Please review our return policy below.Store Credit Only: We offer store credit for eligible returns. We do not provide refunds in cash or to the original payment method.Eligible Returns: To be eligible for a return, the following conditions must be met:The item must be unused, unworn, and in its original condition.All tags, labels, and packaging must be intact and attached.The return must be initiated within 7 days from the date of purchase.Proof of purchase, such as a receipt or order confirmation, is required.Non-Returnable Items: The following items are not eligible for return:Undergarments, and intimate apparel such as: bodysuits.Return Process:Contact our customer service team at info@mintii.co to initiate a return.Provide the order details, reason for return, and any supporting information.Once your return is approved, you will receive a return authorization number and further instructions.Ship the item(s) back to us using a trackable and insured shipping method at your expense, with the RA# clearly marked on the package.Store Credit Issuance: Upon receiving and inspecting the returned item(s), we will issue store credit in the form of a digital gift card. The value of the store credit will be the amount paid for the returned item(s), excluding any shipping charges.Store Credit Usage: Store credit can be used towards future purchases at Mintii. It is non-transferable and cannot be redeemed for cash.Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide a resolution, which may include a replacement or store credit.Please note that this return policy is subject to change without prior notice. For any further questions or clarifications, please reach out to our customer service team.Thank you for your understanding and continued support.

Once we receive and inspect the returned item, you will receive a confirmation email regarding the Store Credit status. If approved, the refund will be processed and an email will be sent out with information of your store credit. Our Return & Exchange Policy allows for a 7-day refund period from the day you received the item